Returns policy

 

Thanks for purchasing our products at www.bitsandbones.co.uk operated by Bits & Bones. 

 

We hope you love our products but in the unlikely event that you are unhappy with your purchase please email hellobitsandbones@gmail.com within 2 days of receipt.

 

You must also return the product within 14 calendar days of your purchase. 

 

The product must be in the same condition and packaging as when you receive it and undamaged in any way. 

 

After we receive your item, we will inspect it and let you know if your refund has been approved. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team @hellobitsandbones@gmail.com